We have compiled an FAQ list of questions we frequently receive on similar topics grouped by subject. You may find the answer to your question here.
What musical philosophy does Radio Swiss Classic follow?
Our philosophy is "radio to relax with". One hour of music will feature different types of track, depending on the time of day. In the mornings, we play more lively works that are often shorter. Things become calmer towards the evening, and we also play longer pieces.
Who are the presenters on Radio Swiss Classic?
We have several professional presenter teams. The programmes are not presented live, however. The presenter segments are recorded in advance, then edited together with the works in question, after which they are fed in to the schedule.
What is the Radio Swiss Classic presentation style?
Radio Swiss Classic deliberately keeps its speech sections short, because the idea is to play the music, rather than talk about it. That is why we limit announcements to the name of the piece of music, the composer, and the performer.
Why do you often play only single movements from longer pieces?
From our research, we know that most Radio Swiss Classic listeners prefer a varied schedule over longer works. However, we broadcast at least one work per hour in its full length.
Why do you not play much organ, choral or brass-band music, or spiritual music?
Music that is enthusiastically received in a concert hall is not necessarily right for inclusion in a background station such as Radio Swiss Classic. We have conducted relevant studies, and have a sufficient body of feedback from listeners, to know that opinions tend to be divided on works featuring the organ, choral or operatic pieces, brass instruments or spiritual music. We therefore tread very carefully when scheduling these types of music.
Why do you not play any contemporary music?
Unfortunately, contemporary works do not have mass appeal, and are disliked by the majority of our core listeners. They also require considerable explanation, which we are unable to give with our concept of only very brief presenter segments.
Why do we hear certain pieces more often than others?
Our website gives listeners an opportunity to rate the individual pieces of music they hear, and by doing so, they have a direct influence on the frequency with which we play that piece of music on air. Popular works are broadcast more often.
How is the Radio Swiss Classic schedule put together?
One hour of music will feature different types of track, depending on the time of day. In the mornings, we play more lively works that are often shorter. Things become calmer towards the evening, and we also play longer pieces.
The presenters are too loud in relation to the music!
The volume of the pieces of music and the presenter segments are balanced with each other using our technical mixing equipment. It is true, however, that many classical pieces in particular begin or end very softly. Where this is the case, the previous or next presenter segment will tend to be perceived subjectively as too loud in relation to the music. Listeners will not notice the difference with works that end on a grand final chord.
Why is the volume level of Radio Swiss Classic set lower than that for other stations?
The music we play on our station goes through only the bare minimum of technical adjustment, so that you can enjoy its range to the fullest. This means that pianissimo and fortissimo alike sound almost as if you were in a concert hall.
I have the feeling that Radio Swiss Classic too often plays repeats.
Most of our listeners switch on for an average of about an hour, often at the same time of day. With over 3,000 pieces on our playlist, we are thus able to offer a good variety for the great majority of them. Listeners who have Radio Swiss Classic on almost around the clock will notice repeats to a greater degree.
Where can I find information on the works you play?
You can click on the piece directly on the Music Programme page, where you'll find information on the composer, performer, the recording and the next scheduled broadcast date on Radio Swiss Classic. This page is also where you'll find details of the CD from which the recording we broadcast was taken and, if it is available, you can order the CD directly from the site.
What concerts are happening in Switzerland?
If you go to the Radio Swiss Classic website and click on Concert Agenda, you will find a comprehensive list of classical concerts in Switzerland.
Where can I find news on the station and on classical music in general?
Click on "Programme Info" for details of which pieces of music have been chosen for inclusion in the Radio Swiss Classic schedule. Click on "New to the schedule". You can also subscribe to the monthly Radio Swiss Classic newsletter, which features new inclusions in the schedule, other Radio Swiss Classic-related news, and events in the Swiss classical music world. The newsletter also includes regular draws to win tickets for popular concerts.
Three weeks ago, I heard a track I liked. How do I find out what it was called?
Under Music Programme, you'll find the tracks that have been played over the past three months, and those for one month in advance. Just click on the day on which you heard the track.
As a listener, can I have a say about the Radio Swiss Classic playlist?
With Radio Swiss Classic, listeners can go online and rate the individual pieces of music we play on our website. With their votes, they help to determine whether a track will be played more or less often, or to say that they do not like the piece at all. We analyse this feedback regularly, so it is a way that our listeners can have a direct influence on our schedule. Around 100 people use this feedback option every day.
I have a music tip for you. What should I do?
We are happy to receive suggestions in writing at any time, but cannot give any assurance that the music will be played on air. The large number of requests and tips we receive means that we are not able to answer all letters.
Can I request a track?
We do not offer a requests show. As part of our station philosophy, our music producers regularly select new tracks for inclusion in our schedule. We are always open to suggestions, but cannot guarantee that the track will be played.
You're playing a track that isn't available to buy any more. Can you make a copy for me?
For copyright reasons, we are unfortunately unable to make copies of the tracks we play, even if they are no longer available.
Where can I find a particular artist's tracks in the playlist?
Go to the Music database to find all the tracks from a particular artist that are included in our playlist. That is also where you'll find a biography, discography and the works we include in our playlist, as well as their next broadcast dates.
Which musicians are included in the playlist?
The names of the artists who are featured in our schedule can be found in the Music database. This is also where you'll find a range of additional information.
How can I find out whether you include a particular track or performer in your playlist?
Go to the Music database and enter the track or the performer in the search field.
How can I listen to Radio Swiss Classic on a smartphone or tablet?
You can use our own app to listen to the station on an iPhone, or iPad, or a smartphone or tablet using the Android operating system. The app is available from the Apple App Store or the Google Play Store. If you use an iPad, you may have to remove the "iPad" search filter in the App Store before the app will be shown.
In view of the low market share occupied by the Microsoft operating system (as at September 2014), we do not offer a dedicated app for Windows Phone. We recommend the Tunein radio app as an alternative for Windows Phone users.
How can I listen to Radio Swiss Classic in the car?
To listen to our station in the car, you need a DAB+ car radio, or a car radio with internet reception. If you are unable or unwilling to change your existing car radio, adapters are available in specialist shops, or you can connect a small DAB+ receiver with the AUX socket on your car radio. Please note that our station is available via DAB+ in cars only in Switzerland and in border areas of neighbouring countries. For more information, please visit www.digitalradio.ch
A short time ago, Radio Swiss Classic disappeared from its usual place on my digital radio. What should I do?
The best thing is to do an automatic station search on your radio, which will update the list of all available stations.
Where can I find Radio Swiss Classic on FM?
Our station is not broadcast via FM, but rather on the digital DAB+ network. With DAB+, stations are not allocated a frequency in the conventional sense. After an automatic station search on your radio, you'll find us under the name Swiss Classic+.
I'm having problems installing the Android app, or when I'm listening using the Android app, it keeps cutting out briefly, or the app won't stop buffering. What can I do?
This is a known problem that has been happening since Android Version 4.0 was launched. An app update is being prepared and will be released soon. In the meantime, we recommend using a third-party app, such as Tunein, which is available for iOS, Android, and Windows Phone.
How can I listen to Radio Swiss Classic using my iPad?
Our iPhone app will also work on your iPad, but to find the app itself, you will have to remove the "iPad" filter in the App Store.
Why don't you offer a higher streaming quality than 128kbps MP3?
In view of the very rapid pace of technical progress, a gradual increase in streaming quality is likely in the medium term, but no definite plans have yet been made. Improving streaming quality means that we will need more bandwidth for each station, and that means much higher costs. However, only a small proportion of our listeners - those with the corresponding hi fi equipment - will be able to benefit from the marginal improvement in sound quality. Our 96kbps AAC+ stream offers a slightly better-quality sound, if you would like to try it.
Why isn't Radio Swiss Classic not (no longer) available on Astra satellites?
The decision to go with the Eutelsat Hotbird was made by our parent company SRG SSR, which offers a total of 17 radio stations and 7 TV channels. Since the focus is on offering a service in Switzerland (Swiss people abroad can access TV channels only with the corresponding SatAccess cards), Astra's market advantage in the rest of German-speaking Europe was not considered sufficiently relevant.
How is your station financed without advertising?
We are a specialist music station run by SRG SSR, the Swiss public-service broadcaster. As such we are financed by the licence fee revenue collected by Billag.